ZUGO : Refund & Cancellation Policy

Q. How can i Cancel my Booking?
A. Cancelling a booking you made on Zugo is very easy. Please go to My Booking > Tap on Booking Detail > You can find Cancel button.

Q. How will i get Refund after cancellation?
A. We will credit the money back to the same account you used while making the booking. For example, if you used your credit card, we will make an appropriate charge reversal. If you used your debit card, we will credit the money back to the debit card. If you use Net Banking, We will credit money back to your account.

Q. How long does it take to refund my money?
A. We usually process the refund within 7 working days of cancellation. However, it may take slightly longer to reflect in your account statement depending upon your bank.

Q. I still have not received my money.
A. We are very sorry about this. Please contact us via either phone or complaint form.

You may cancel the booking 1 hour prior to the time of journey, without any cancellation charges for all services.

Any cancellation made within 1 hour of travel might attract cancellation charges. Instances where booking was made under a Flat Rate, 50% of the fare shall be payable as cancellation fee. Instances where fare is payable as per the taxi meter, 50% of the minimum fare is payable.

If any customers pays the booking money(in advance) and cancels the trip before 1 hour of booking then the refund will be made in online mode to customers within 5 days.

During the Launch Phase the company has decided to waive off any cancellation charges, till such time the company decides to withdraw this facility of waiving of the cancellation charges if the customer cancels the booking. The company is not liable to inform the customer in person of the withdrawal of waiver of cancellation charges, and the same shall be notified in the website whenever the company withdraws the waiver of the cancellation charges and the customer is required to visit the website for any update of the terms and conditions.

If customer cancels the booking, the liable refund amount shall be refunded within 10 working days of the date of cancellation of the booking.

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